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Non-Discrimination in Services Policy

1. Policy Statement

Harbor of Anchored Hearts is committed to providing equal access to all programs, services, and activities without discrimination. Every youth, parent, guardian, and family has the right to file a complaint if they believe they have been treated unfairly based on race, sex, color, national origin (including Limited English Proficiency), ancestry, religious creed, disability, or age.

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This policy ensures that clients, residents, parents, and guardians are fully informed of their rights and the procedures for filing a complaint both internally and externally

2. Internal Complaint Procedures

Any individual who believes they have been subjected to discrimination may file a complaint with Harbor of Anchored Hearts.

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Complaints may be submitted verbally, in writing, or by email.

Harbor of Anchored Hearts will:

  1. Document the complaint.

  2. Conduct a prompt, fair, and confidential investigation, which will be completed by the Compliance Director.

  3. Provide a written response within 30 days.

No individual will face retaliation for filing a complaint.

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Contact Information

Harbor of Anchored Hearts

205 Applegate Road, Suite 100

Stroudsburg, PA 18360

Office: 570-840-1674 | Cell: 570-215-7334

Email: harborofanchoredhearts@gmail.com

3. External Complaint Procedures

Clients, residents, parents, and guardians are also advised that they may file a complaint directly with the following agencies:

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U.S. Department of Health and Human Services – Office for Civil Rights (OCR)

150 S. Independence Mall West, Suite 372

Philadelphia, PA 19106-9111

Phone: (215) 861-4441 | TDD: (800) 537-7697

Website: https://www.hhs.gov/ocr

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Bureau of Equal Opportunity (BEO) – Pennsylvania Department of Human Services (DHS)

Health & Welfare Building, Room 225

625 Forster Street

Harrisburg, PA 17120

Phone: (717) 787-1127 | TTY: (800) 654-5984

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Pennsylvania Human Relations Commission (PHRC)

Harrisburg Regional Office

333 Market Street, 8th Floor

Harrisburg, PA 17101-2210

Phone: (717) 787-9780 | TTY: (717) 787-7279

Website: https://www.phrc.pa.gov

4. Notice of Rights

All residents, clients, and parents/guardians will receive a copy of this policy during intake/admission.

The policy will also be:

  • Posted in public areas of the facility.

  • Included in family handbooks and admissions packets.

  • Available upon request in alternative formats (e.g., large print, translated copies).

6. Policy Affirmation

Harbor of Anchored Hearts reaffirms its commitment to non-discrimination, accessibility, and fairness. No one shall be denied the opportunity to participate in or benefit from services on the basis of a protected class.

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Responsible Official: Chervantes Holland

Title: Executive Director / Managing Partner

Date: September 5, 2025

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